Fulfillment Policy

Last updated: September 05, 2024

1. Definitions

Definitions

For the purposes of this Fulfillment Policy:

  • Company refers to Clear Talk LLC, the provider of the Conversational Voice AI Software.
  • Customer refers to any individual or entity purchasing or using the Company's software.
  • Software refers to the cloud-based Conversational Voice AI solution provided by the Company.
  • Fulfillment refers to the process of delivering and implementing the Software for the Customer's use.
  • Service refers to the entirety of the Company's offerings, including the Software, support, and related services.
  • User refers to any individual who interacts with the Software, whether directly or indirectly.
  • Intellectual Property Rights refers to all patents, copyrights, trademarks, trade secrets, and other intellectual property rights of the Company.

2. Service Description and Delivery Method

  • Clear Talk LLC offers a bespoke Conversational Voice AI Software solution that is tailored to meet the unique needs of each customer. Our service is offered in three tiers:
    • Tier 1: Standard Software Solution.
      • Basic implementation of our Conversational Voice AI Software
      • Suitable for businesses looking for a standard AI voice solution
      • Includes essential features and functionalities
    • Tier 2: Done-for-You Solution.
      • Customized implementation of our Conversational Voice AI Software
      • Tailored to meet specific business needs and use cases
      • Includes advanced features and personalized setup
    • Tier 3: Reseller Option.
      • Comprehensive solution for businesses looking to resell our technology
      • Includes white-labeling options and reseller support
      • Custom integrations and extended capabilities available
  • All tiers operate on a pay-as-you-go model, allowing for flexibility and scalability based on usage and business needs. Specific features, integrations, and capabilities are determined on a case-by-case basis to ensure that each customer receives a solution that best fits their requirements. For detailed information about what's included in each tier and how our solution can be customized for your specific needs, please contact our sales team.

3. Fulfillment Timeline and Process

  • Standard Fulfillment: Clear Talk LLC shall use commercially reasonable efforts to complete the fulfillment process within two (2) weeks from the date of order acceptance.
  • Complex Builds: For implementations requiring additional customization or complexity, the fulfillment timeline may be extended. Any such extension shall be explicitly communicated to and agreed upon by the Customer prior to the execution of any binding agreement.
  • Clear Talk LLC reserves the right to modify fulfillment timelines based on current demand, resource availability, and the complexity of Customer requirements.
  • The fulfillment process shall be deemed complete upon the earlier of:
    • The Customer's first use of the Software in a production environment, or
    • Fourteen (14) days after Clear Talk LLC notifies the Customer that the Software is ready for use, unless the Customer notifies Clear Talk LLC of material defects within this period.

4. System Requirements and Third-Party Services

  • The Customer is solely responsible for maintaining a reliable internet connection capable of accessing the cloud-based Software.
  • The Software requires integration with Twilio services. The Customer acknowledges and agrees to procure and maintain the necessary Twilio services at their own expense.
  • Clear Talk LLC bears no liability for any issues arising from the Customer's failure to meet these system requirements or maintain necessary third-party services.
  • The Company will provide the Customer with minimum system requirements, which may be updated from time to time. The Customer is responsible for ensuring their systems meet or exceed these requirements.

5. Customization and Professional Services

  • Clear Talk LLC offers customization options for the Software, subject to additional fees and terms.
  • Any customization requests may affect the standard fulfillment timeline outlined in Section 3.
  • The scope, cost, and timeline for customizations shall be mutually agreed upon in writing prior to the commencement of any customization work.
  • Unless otherwise agreed in writing, all customizations and modifications to the Software shall remain the sole property of Clear Talk LLC and may be incorporated into the standard Software offering.

6. Support and Onboarding

  • Tier 1 Customers shall receive standard support as defined in Clear Talk LLC's current support policy.
  • Tier 2 and Tier 3 Customers shall receive premium support, including but not limited to:
    • Multiple onboarding calls with Clear Talk LLC representatives
    • Access to dedicated support channels, including Slack
  • Clear Talk LLC reserves the right to modify, amend, or discontinue any support services upon reasonable notice to the Customer.
  • Clear Talk LLC is committed to providing timely and effective support to all our customers. Our support services are structured as follows:
    • Standard Support Hours:
      • Monday through Friday, 9:00 AM to 5:00 PM Pacific Standard Time (PST)
      • Excluding U.S. federal holidays
    • Support Availability by Tier:
      • Tier 1: Email support during standard support hours
      • Tier 2: Email support during standard support hours, plus access to dedicated Slack channel
      • Tier 3: Email support during standard support hours, plus access to dedicated Slack channel
    • Target Response Time:
      • For all tiers and all types of issues: Within 24 hours during standard support hours
    • After-Hours Support:
      • 24/7 support is not available for any tier
      • Any requests received outside of standard support hours will be addressed on the next business day
    • Additional Support Channels:
      • Tier 1: Email support only
      • Tier 2 and Tier 3: Email support and dedicated Slack channel
    • Please note that while we strive to respond to all support requests within the target response time, actual response times may vary based on the complexity of the issue and current support volume. Critical issues will be prioritized accordingly. For emergency situations that occur outside of standard support hours, please refer to the emergency contact information provided in your service agreement.
  • The Customer agrees to designate a primary point of contact for all support-related communications.

7. Payment and Refund Policy

  • All fees are due and payable in accordance with the payment terms specified in the Customer's agreement with Clear Talk LLC.
  • All sales are final. Clear Talk LLC maintains a strict no-refund policy for any fees paid, including but not limited to subscription fees, setup fees, and customization fees.
  • Failure to pay any fees when due may result in immediate suspension or termination of the Service.
  • Clear Talk LLC reserves the right to change its fees and payment terms at any time, with such changes taking effect in the next billing cycle.

8. Geographic Availability and Compliance

  • The Software is available for purchase and use globally, subject to compliance with all applicable local, state, national, and international laws and regulations.
  • The Customer bears sole responsibility for ensuring their use of the Software complies with all relevant laws and regulations in their jurisdiction.
  • The Customer agrees not to use the Software in any manner that would violate applicable laws, including but not limited to data protection and privacy laws.

9. Warranties and Disclaimers

  • Clear Talk LLC provides the Software "as is" and "as available" without any express or implied warranties.
  • Clear Talk LLC expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • No oral or written information or advice given by Clear Talk LLC or its authorized representatives shall create a warranty or in any way increase the scope of any warranty.
  • Clear Talk LLC does not warrant that the Software will be uninterrupted, error-free, or entirely secure.

10. Software Updates and Modifications

  • Clear Talk LLC may, at its sole discretion, provide updates, patches, or modifications to the Software.
  • While Clear Talk LLC shall use reasonable efforts to minimize disruption to Customers' operations, it makes no guarantees regarding the frequency, timing, or potential effects of such updates.
  • The Customer agrees to promptly implement any critical security updates provided by Clear Talk LLC.
  • Clear Talk LLC reserves the right to modify or discontinue any features of the Software upon reasonable notice to the Customer.

11. Limitation of Liability

  • To the maximum extent permitted by applicable law, in no event shall Clear Talk LLC be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from the Customer's use or inability to use the Software.
  • In any case, Clear Talk LLC's total liability under this agreement shall not exceed the amounts actually paid by the Customer to Clear Talk LLC for the Software in the twelve (12) months preceding the event giving rise to the liability.
  • The Customer agrees to indemnify and hold Clear Talk LLC harmless from any claims, damages, or expenses arising from the Customer's use of the Software in violation of this agreement or applicable laws.

12. Intellectual Property Rights

  • All Intellectual Property Rights in the Software, including any modifications or customizations, shall remain the exclusive property of Clear Talk LLC.
  • The Customer is granted a limited, non-exclusive, non-transferable license to use the Software solely for their internal business purposes.
  • The Customer agrees not to reverse engineer, decompile, or attempt to derive the source code of the Software.

13. Data Protection and Privacy

  • Clear Talk LLC's use of Customer data is governed by its Privacy Policy, which is incorporated into this agreement by reference.
  • The Customer represents and warrants that it has obtained all necessary consents and permissions for the collection and processing of User data through the Software.
  • Clear Talk LLC shall implement reasonable security measures to protect Customer data, as detailed in its Security Policy.

14. Termination

  • Either party may terminate this agreement for material breach upon thirty (30) days written notice if such breach remains uncured.
  • Upon termination, the Customer shall immediately cease all use of the Software and delete any copies in its possession.
  • Sections 9, 11, 12, 13, and any other provisions that by their nature should survive termination shall survive the termination of this agreement.

15. Governing Law and Jurisdiction

  • This Fulfillment Policy and Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
  • Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in the State of Delaware.
  • The parties agree to first attempt to resolve any disputes through good-faith negotiations before resorting to litigation.

16. Force Majeure

  • Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

17. Assignment

  • The Customer may not assign or transfer any rights or obligations under this agreement without the prior written consent of Clear Talk LLC.
  • Clear Talk LLC may assign its rights and obligations under this agreement to any affiliate or successor in interest.

18. Entire Agreement

  • This agreement, including all appendices and incorporated policies, constitutes the entire agreement between the parties and supersedes all prior or contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.

19. Severability

  • If any provision of this agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this agreement will otherwise remain in full force and effect and enforceable.

20. Amendments and Modifications

  • Clear Talk LLC reserves the right to modify or replace this Fulfillment Policy and Terms of Service at any time, at its sole discretion.
  • Continued use of the Software following the posting of any changes to this Policy constitutes acceptance of those changes.
  • Material changes to this agreement will be communicated to the Customer via email or through the Software interface.

By purchasing or using Clear Talk LLC's Conversational Voice AI Software, the Customer acknowledges that they have read, understood, and agree to be bound by this Fulfillment Policy and Terms of Service.

Contact Us

For any questions or concerns regarding this Policy, please contact Clear Talk LLC at info@cleartalk.ai or 9492675817.

Frequently Asked Questions

Many businesses couldn’t answer calls, give callbacks, or call leads for reasons such as hectic schedules and limited staff. Offering reliable conversational voice AI can be a game-changer for business growth. Here are some of the benefits that your business can experience with us:

24/7 Support

With available conversational voice AI round-the-clock support, your clients will always have someone to talk to whether your office is busy, closed, or on vacation if they have questions. These will help your business stand out.

No Missed Call

Customer calls come in unpredictably. Given your hectic schedule, you cannot be expected to watch your phone if someone calls in. Having available conversational voice AI that captures leads, books appointments, and answers inquiries can be helpful.

No Lead Left Uncalled

Some customer wants to do business over the phone. Having hectic schedules hinders you from calling them. Automated outbound call is the perfect solution for that. Make sure that every lead is accounted for.

Elevate Customer’s Satisfaction

Most of the customer loves their business call inquiry to be answered. Ensure no calls are left unanswered and no leads are left uncalled. Great customer satisfaction can boost your business growth.

Save Time, Get More from Less

There’s no need to pay for an office-based answering person when you can get all these conversational voice AI services for over half the price. It’s budget-friendly and purely automated to save you money and time.

With ClearTalk, a cutting-edge technology. This software can help you answer calls, book appointments, send notifications, and make follow-ups. It will help your business to stand out from the crowd. With ClearTalk’s conversational voice AI services, your company will grow unexpectedly.s

The price of a receptionist is one of the most important factors to consider when deciding whether to employ a conversational voice AI or an in-house receptionist.

First, let’s take a look at the average price for an in-house receptionist.

The average salary for an in-house receptionist is about $37,000 and often comes with added fees, such as:

  • Medical, dental, and vision insurance, costing about $11,000/year
  • Life and disability insurance, costing about $2,000/year
  • 401K’s, retirement and pension plans, costing about $2,000/year
  • Paid sick leave, holidays, and vacations, costing about $5,500/year
  • Commuting reimbursement, costing about $5,000/year
  • Child care subsidy and parental leave, costing about $3,000/year
  • Health and wellness programs, costing about $1,000/year
  • Bonus pay, costing about $2,000/year
  • Company retreats, team bonding events, and employee outings, costing about $4,000/year
  • Free lunch, snacks, and drinks, costing about $3,500/year

Total Cost, Including Salary: $77,000/year

The price may be even higher if your business is located in a highly populated area. In-house receptionists can add to that cost when they inevitably come in late, call in sick, request time off, take personal leaves of absence, go on vacation, and so on.

On the other hand, in one of ClearTalk’s conversational voice AI services, a virtual receptionist can accomplish the same tasks that the in-house receptionist does. Aside from that, you don’t have to pay for any time off, benefits, or other fees.

ClearTalk’s virtual receptionist costs as cheap as $999/month with no hidden or other fees. Your business could save over $25012/year on salary alone, and up to $40000/year in benefits beyond salary payments.

Your business will not only cut costs but also boost productivity and revenue to extraordinary levels. With virtual receptionists handling calls beyond standard business hours, the impact on your operations will be more substantial than you expect. Furthermore, ClearTalk offers chatbots and text bots. SMS answering can be overlooked, but over 98% of customers prefer communicating with businesses through text.

Inbound and outbound virtual receptionists can turn your leads into customers. Businesses need to respond promptly, as 70% of customers prefer a same-day response. Offering round-the-clock support signifies a company’s commitment to delivering prompt assistance when needed. And 73% of their customers point to customer experience as an important factor in their purchasing decisions.

It can be very difficult if you do the work and the administrative tasks at the same time. Knowing that it's already a handful doing the work to keep the business in operation. Businesses constantly face issues that impact their ability to grow or succeed. The most common scenarios that companies use virtual receptionist services for are:

  • My business is growing and my team can’t handle a high volume of calls

    Expanding a business can be a double-edged sword since it can be difficult to keep up once your company grows big together with your hectic schedule. With calls that need to be answered, appointments that need to be scheduled, and invoices that need to be sent, ClearTalk can help you with inbound and outbound calls to lessen your tasks and focus more on the production of your business.

  • I can’t offer around-the-clock availability to answer calls

    Company managers need rest and want to go home after business hours, and we all know that calls don’t just stop coming in and leads can often be missed especially if your clients are from different time zones. Thanks to ClearTalk’s virtual receptionist, you can now offer 24/7 accessible customer support.

  • I can’t afford to hire staff, but still need “front desk” support

    Companies have limited budgets, and may not be able to afford pricey in-house receptionists especially when the business has a lot of other expenses. ClearTalk is to the rescue, our virtual receptionist only costs $999/month with no hidden or other fees.

If your company is experiencing one or any of these scenarios, ClearTalk’s virtual receptionist can help you by allowing you to answer or call leads. Our automated agents will help you answer inquiries, book appointments, and even store and collect customer information directly to your CRM.

Companies frequently encounter challenging scenarios that may require you to have outsourced assistance to resolve the issue. Some of the most common problems are:

  • I can’t keep up with incoming calls and messages from clients

    Companies often have too much work and have limited staff, making it hard to keep up with phone calls and messages. Trying to run a business and give good excellent customer service at the same time can be difficult and can lead to poor performance in both.

  • I can’t respond fast enough to leads to beat my competition to new clients

    Given the competitive marketplace for every company, it can be challenging to stand out amongst similar businesses. Providing quality customer service by answering calls or responding quickly to customer’s inquiries can place your business above your competitors.

  • I can’t provide customer support 24/7

    Not every business does customer service support 24/7 it can be because the business tasks, management, and hectic schedule give them full-hand. Managers want to rest and spend time with their family too during after hours. Providing 24/7 customer support can be your kickstart for great customer service that will make your business stand out among competitors.

  • I can’t afford to hire a customer support representative

    Companies, especially small companies have limited budgets and may not be able to hire full-time in-house receptionists since it’s expensive. If customers don’t have the support they need, they are more likely to hire a competitor.

  • My staff spends too much time addressing common questions

    Customers always have common questions before hiring a business. They will either text, email or call you to ask those questions. If customer don’t have support to answer their questions, they will not do business with you.

If your company is experiencing either one or any of these scenarios, you are on the right track. As we’re slowly transitioning to the modern world now, we should start leveraging modern technology. ClearTalk, our cutting-edge software technology can help you with those problems with this conversational voice AI service:

  • Virtual Receptionist

    This automated service can help you answer phone call inquiries, book an appointment, and provide customer support. It will make sure that no calls are left unanswered. On the other hand, they will call leads and make a follow-up to make sure that no leads are left uncalled.

  • Chatbot or Text bot

    An automated chatbot or text bot can also help you with 24/7 customer support that will answer all the repetitive common questions that the customer has. They can help you to send follow-up and book an appointment.

Discovering what conversational voice AI services your company needs is a good first step. To figure out which service would be the best, think about what problems or opportunities you face that a virtual receptionist can help:

  • Does your company always miss a call?
  • Does your company struggle to call leads?
  • Does your company doesn’t have a website chatbot?

Regardless of that, ClearTalk can always adjust a service that will suit your company’s needs.

Furthermore, think about what services would fit your business’ activity level.

  • Does your business receive hundreds of calls a day or just a few?
  • Do you receive online messages rather than phone calls?
  • Would your business benefit from 24/7 phone answering or would you prefer a particular time frame for answering calls?

Regardless if you get just ten calls or thousands a month, ClearTalk can customize your virtual receptionist service to fit your business activity so you only pay for what you need.

After that, you need to do is to sign up. Starting with ClearTalk’s voice AI services is fast and simple. There are no yearly contracts and no set-up charges.

Follow these three simple steps:

  • Book a DEMO

    You can book a demo to discuss what are the services that we can offer to help you with your business.

  • Get a customized game plan

    Just answer a few questions about your business and the preferences you have. We’ll find the best solution for you that fits your business and your budget.

  • Let Clear Talk provide your calling solutions

    Whether you're working with Clear Talk as an agency or as a done-for-you customer we have you covered.

Whether your business is looking for an occasional, full-time, or part-time virtual receptionist. ClearTalk can custom-tailor your service according to your business needs when it comes to booking appointments, lead screening, follow-up calls, and call leads. When you sign up with ClearTalk, you are not just hiring a voice AI provider, you will be having someone who help you transform your business by capturing sales to grow your revenue.